Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States and Canada, with no minimum purchase required.

Where do you ship?
We currently ship only within the United States and Canada.

How long does delivery take?
Total delivery time is typically 7–16 business days, which includes:

  • Processing time: 1 to 4 business days
  • Transit time: 6 to 12 business days

Will I receive tracking information?
Yes. Once your order ships, you will receive an email with a tracking number so you can follow your package’s progress.

Returns & Refunds

What is your return window?
You may request a return within 30 days of receiving your order.

Who pays for return shipping?

  • If the item is defective, damaged, or incorrect, return shipping is free.
  • If you are returning due to a change of mind, you are responsible for return shipping costs. Original shipping fees are non-refundable.

How long do refunds take?
Once your return is received and inspected, refunds are processed within 7 business days. Your bank or payment provider may take up to an additional 7 business days to post the funds.

Orders & Payments

What payment methods do you accept?
We accept the following payment methods:

Credit and debit cards (Visa, MasterCard, American Express, Maestro)

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

What currency are orders charged in?
All orders are processed in U.S. Dollars (USD). Prices shown include applicable taxes.

Contact & Support

How can I contact customer support?
You can reach us using the following methods:

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST). We respond to all support emails within 24 hours (Mon–Fri). Weekend inquiries are answered on Monday.